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PRINTED FROM the Encyclopedia of Social Work, accessed online. (c) National Association of Social Workers and Oxford University Press USA, 2016. All Rights Reserved. Under the terms of the applicable license agreement governing use of the Encyclopedia of Social Work accessed online, an authorized individual user may print out a PDF of a single article for personal use, only (for details see Privacy Policy).

date: 27 May 2017

Abstract and Keywords

Conflict resolution is a core competency for social workers, and social workers have contributed greatly to this thriving field. Conflict resolution as a field of practice includes mediation, facilitation, conflict coaching, dispute system design and management, and arbitration. Conflict professionals provide preventative, restorative, substantive, procedural, and decision-making services to people in conflict. The use of conflict resolution processes is rapidly growing in areas of traditional social work practice such as child welfare, special education, family counseling, care of the elderly, and medical care. This is a tremendous potential growth area for social work.

Keywords: conflict, dispute resolution, mediation, negotiation, facilitation, communication, decision-making, arbitration, coaching, system design

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