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PRINTED FROM the Encyclopedia of Social Work, accessed online. (c) National Association of Social Workers and Oxford University Press USA, 2016. All Rights Reserved. Under the terms of the applicable license agreement governing use of the Encyclopedia of Social Work accessed online, an authorized individual user may print out a PDF of a single article for personal use, only (for details see Privacy Policy).

date: 11 December 2017

Abstract and Keywords

Digital, online, and other electronic technology has transformed the nature of social work practice and education. Contemporary social workers can provide services to clients by using online counseling, telephone counseling, video counseling, cybertherapy (avatar therapy), self-guided Web-based interventions, electronic social networks, e-mail, and text messages. In addition, increasing numbers of social work education programs are using distance education technology to teach students. The introduction of diverse digital, online, and other forms of electronic social services has created a wide range of complex ethical and related risk management issues. This article provides an overview of current technology used in social work; identifies compelling ethical issues; and explores risk-management issues. The author identifies relevant standards from the NASW Code of Ethics and other resources designed to guide practice.

Keywords: digital, electronic, ethics, online, risk management, social work education

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