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Welcome to the Encyclopedia of Social Work (ESW) subscriber services. These pages contain information on accessing ESW, managing your subscription, and seeking assistance if any issues arise.

Services for subscribers include:

• Access to technical support
• Monthly institutional usage reports
• Tools to manage your account
• Access to comprehensive online FAQs and context-sensitive Help text
• Download MARC21 records

Help with using the site:

Visit our Site Help or FAQs page. If you can’t find the answer you need, please contact us.

Usage Reporting

In April 2014 we launched our new usage portal to provide institutional customers with COUNTER 4-compliant usage reporting. The COUNTER 4 code of practice provides an international, extendible Code of Practice for e-Resources that allows the usage of online information, products, and services to be measured in a credible, consistent, and compatible way using vendor-generated data. COUNTER reports are released on a monthly basis and are available for Online resources and Journals.

For more information and to access your reports please visit our usage pages.

Managing your account

To view your account details and subscription information, view or change your account preferences, or to see your institutional usage reports, please visit subscriberservices.sams.oup.com.

Resources for Librarians

In-Library Support

Oxford offers a variety of tools to help you promote your subscription to the Encyclopedia of Social Work and get the most out of this resource.

• Onsite and remote training options
• Online tutorials and user guides
• Promotional tools including customizable email templates, logos, pens, posters, and more

To request any of the promotional tools, or to offer suggestions about other ways we can help support your library, please email us at eswo@oup.com.

For all other inquiries, including technical support, please contact us: