Encyclopedia of Social Work is now a consistently updated digital resource. Visit About to learn more, meet the editorial board, or explore the latest articles.

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Frequently Asked Questions

Welcome to the Frequently Asked Questions for Encyclopedia of Social Work – if you have a question that is not on this list, please contact us at eswo@oup.com.
 
About the New Encyclopedia of Social Work
 
 
How to Use Encyclopedia of Social Work
 
 
Technical and Access questions
 

 

About the New Encyclopedia of Social Work 

 

1. How does the online Encyclopedia differ from the 20th edition print Encyclopedia of Social Work?
 
The 20th edition print reference of Encyclopedia of Social Work was published in 2008. Since then, changes in trends and data have led us to update certain articles that displayed outdated content. Many of these revised articles currently appear on the site. This approach to updating articles on a regular basis, to ensure timeliness and accuracy, is truly what makes ESW stand apart from print social work resources. Each month, the ESW editorial board, along with NASW Press and Oxford University Press editors, commission new articles, review current content, and publish never-before-seen entries on the site, making the online Encyclopedia a groundbreaking, "living" social work resource. For a full list of new and revised content currently available on ESW, since the 20th edition of Encyclopedia, please download the new/revised article PDF.
 
2. How often does Encyclopedia of Social Work update?
 
The site updates at the beginning of each month. New updates to the site may include new and revised articles and biographies, site enhancements to ensure a smooth user experience, and new content on our supplementary information pages.
 
3. How do I know an article has been recently updated or revised?
 
A gray bar at the top of the article will indicate if it has been updated, with a link to the article's previous version. For a walk-thru of additional article features and callouts, please visit Anatomy of an Article.
 
4. How can I see the newest articles, recently added to the site?
 
Visit our New and Featured section. Explore the Forthcoming Articles section for a list of future content additions
 
5. What is the Oxford Index underbar and how do I use it?
 
The Oxford Index underbar appears at the bottom of the search and browse results page, to offer users links relevant to their search. Drawing from across Oxford's publishing, the underbar generates links to previews of articles, journals, books, and reference entries to allow users to expand their research opportunities beyond Encyclopedia of Social Work. To start exploring additional sources from Oxford, just start a search as you would normally. Then, click on the "Show Related Sources" button on the underbar when you reach the search results page. The underbar will pop open to reveal a host of related links. For further information, please see the Oxford Index page.
 
6. How can I contribute articles and ideas to Encyclopedia of Social Work?
 
Please refer to our For Authors page for instructions on how to submit.
 
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How To Use Encyclopedia of Social Work 
 
1. Can I print text from Encyclopedia of Social Work?
 
Yes. You can print content from Encyclopedia of Social Work by article. To print any article from the Encyclopedia of Social Work site, simply use the Print link in the right-hand navigation area. A page will load with the correctly formatted pages, minus the site navigation components. Please note that restrictions apply – see below for guidelines on legal printing and copyright.
 
2. Can I save articles as PDF from Encyclopedia of Social Work?
 
Yes. You can print or save individual articles to PDF from Encyclopedia of Social Work. To generate a PDF of an individual article, simply click on the Download article (pdf) link on the left hand menu of the full text article page. You can then save or print the PDF as required. Please note that Copyright restrictions apply.
 
3. How much material can I legally print/save to PDF from Encyclopedia of Social Work?
 
You are restricted by Copyright restrictions to the amount of information that you can print or download. It is very important that you read the Legal Notice, which includes information on printing and downloading to PDF, before printing or downloading anything from Encyclopedia of Social Work .
 
4. One of the cross-reference links in the text doesn't work
 
If a cross-reference link in the text isn't working, please contact us. We cannot correct faulty cross-reference links immediately. However, we will load the corrected data the next time we publish an update to Encyclopedia of Social Work.
 
5. I am having problems with searching
 
Try looking at our online Help file which provides you with a lot of information about searching as well as tips on how to avoid common problems. It might be that you need to use a different type of search, or perhaps alter your search term to either cast your net more widely if you have too few results, or narrow your search if you have received more results than you can deal with. For more information, please visit the site help page.
 
6. The article I’m viewing has no abstracts or keywords
 
Some abstracts and keywords are not yet supplied. They will be uploaded to the site at regular intervals. The vast majority of articles on the site have abstracts and keywords.
 
7. Where are the footnotes and endnotes?
 
Please refer to Help which explains how simple it is to display footnotes and endnotes. The footnote and endnote numbers are live links in the text.
 
8. I've spotted an error in the text
 
If you notice an error in the text, please contact us. We cannot usually correct errors in the text immediately. However, we will load the corrected text the next time we publish an update to Encyclopedia of Social Work.
 
9. Is Encyclopedia of Social Work OpenURL Compliant?
 
Yes. To enable this feature in your institution, please access your account information in Subscriber Services. Encyclopedia of Social Work also supports the selection of custom OpenURL resolver icons.
 
10. Does Encyclopedia of Social Work make use of digital object identifiers (DOIs)?
 
Yes, Encyclopedia of Social Work uses digital object identifiers (DOIs) extensively throughout the site. The DOI is the best way of citing and linking to electronic documents. The DOI consists of a unique alpha-numeric character string which is assigned to a document by the publisher upon initial electronic publication. The DOI will never change. Therefore, it is an ideal medium for citing a document.
The correct format for citing a DOI is as follows: doi:10.1093/oxfordhb/9780195182057.001.0001
When adding links to reading lists; first locate the relevant DOI. DOIs appear at the top of article pages. The International DOI Foundation provides a service at http://dx.doi.org enabling users to create a URL from a DOI simply by adding this site address and the DOI together, as with this example: http://dx.doi.org/10.1093 /oxfordhb/9780195182057.001.0001
For more information on these features please contact Customer Services through Subscriber Services. The DOI scheme is administered by the International DOI Foundation. Many of the world's leading learned publishers have come together to build a DOI-based linking scheme known as CrossRef.
 
11. Does Encyclopedia of Social Work provide MARC Records for subscribing institutions? 
 
Machine Readable Cataloguing records (MARC21 records) are available for library professionals to download. These MARC21 Records are AARC2, NACO and SACO-compliant.
Please note that you will require MARC record reader software to load these files to your library system. Please visit the Subscriber Services page for more information.
 
Technical and Access questions
 
1. I am a subscriber and I can't access Encyclopedia of Social Work

 First of all, please check that you have sent us your license agreement. Unless you are in a free trial period, we cannot give you access to Encyclopedia of Social Work until we have received and checked your signed license agreement. Please see the following FAQs for other connection issues.

a) It is possible that some of your registration details are incorrect in our database.

If the IP address/es for your institution or the username and password which you use to access Encyclopedia of Social Work are incorrect in our subscriber database you will not be able to access the site. Check with your librarian or account administrator, and ask them to follow the instructions below.

First, you need to log in to Encyclopedia of Social Work , then select Subscriber Services from the black toolbar on any page and go to 'Subscriber Services Log in for existing subscribers' to enter the Subscriber Services page for your territory. From there you can check that you are using the correct username and password or that the correct IP addresses have been entered for your institution.

Once you have checked whether your IP address details are correct, please use the contact us section in Subscriber Services to tell us whether:

• your IP address/es need to be corrected (if so, please supply the correct address/es)

• your IP address/es are correct, but you still can't get access to Encyclopedia of Social Work

b) Are you seeing any error messages when you try to log in to Encyclopedia of Social Work ?

Error messages appear by the login box on the Log in screen. These give some suggestions about why you may not be able to access the site. They may direct you to either your network administrator or to the contact us for more information about this.

c) If your institution holds a concurrent user license, it may be that your browser is not configured to accept cookies.

Cookies are required for subscribers to Encyclopedia of Social Work in order to control access to the service. If you see a cookie-related error message when you try to log in to Encyclopedia of Social Work, then you need to enable cookies and try again.

Please refer to the Help menu of your chosen browser for how to activate cookie support if needed. Please note that all modern browsers should allow cookies from Encyclopedia of Social Work by default with no additional user intervention.

JavaScript is preferred for many of the options available in Encyclopedia of Social Work. Again, please refer to your browser’s Help menu should you find support is turned off on your system.

It is possible that you are seeing an old page and need to alter your cache settings.

All modern browsers allow you to delete your browsing history which will remove Encyclopedia of Social Work pages saved to your local computer in a previous session. In most cases however this step should not be necessary.

2. Do you offer library card access to Encyclopedia of Social Work?

We don't offer library card access to Encyclopedia of Social Work.

Please contact us if you would like to offer library card access to your users.

 3. Our institution connects to the internet using NAT; can we access Encyclopedia of Social Work ?

 Our access control software will work fine with sites firewalled using NAT. In order to give you access, we just need to know which IP address ranges that the NAT software is masquerading as. Please contact us if you would like to do this.

 4. Can users access Encyclopedia of Social Work off-site?

 We do not allow remote access unless it is by a secure route e.g. referred URL access from an accessed-controlled page on the subscriber's website or access via a VPN (Virtual Private Network). Please contact us for more information.

 5. What is your policy on cookies?

 Cookies are required for subscribers to Encyclopedia of Social Work in order to control access to the service. The default policy will be to use cookies for authentication. However, subscribers who have unlimited access licenses for Encyclopedia of Social Work may choose to disable cookies and will still be able to use the service, but note that usage statistics related to user sessions will not be available.

 6. Proxy servers

 a) Will our proxy server IP address(es) be enough to allow access to Encyclopedia of Social Work?

Yes. However, if you are accessing Encyclopedia of Social Work through a proxy server then you need to give us the IP address of the proxy server in order for you to access the Encyclopedia of Social Work

b) I've registered my proxy server IP address(es), but I can't access Encyclopedia of Social Work.

If you are shown as not logged in when you access http://www.oxfordre.com/ and have no access to full-text content then the IP address of your proxy server is not being recognized by the Encyclopedia of Social Work site. If this is the case, please contact us, giving us details of the problem.

c) After previously successful IP-authenticated access via a proxy server, why am I now being requested to sign in with a username and password?

If there is no obvious technical solution to the problem, please contact your Internet service provider (ISP) to check whether they have changed their configuration in a way that might hinder your IP-authenticated access to Encyclopedia of Social Work.

d) I wish to enable off-campus access via a proxy server

Off-campus access is typically provided via a Remote Access Server (RAS). Ask your librarian or administrator whether there is a proxy server available for this purpose. If there is, enter its IP address into the Proxies section of your browser's preferences, generally located in the Proxy or Connection menu tabs. (In Internet Explorer, this is located in the Tools / Internet Options/ Connections Tab / LAN settings, the second section of which deals with proxies. In Netscape, it is located under Edit / Preferences / Advanced).

You will need a server at your end that is specific to one of the IP addresses you supplied to Encyclopedia of Social Work. The degree to which the security of the server is configured is at the discretion of your institution - it just needs to be able to authenticate the end user for access to Encyclopedia of Social Work.

 7. Questions relating to IP addresses

 a) I've tried to set up IP-authenticated access to Encyclopedia of Social Work without success

If, for some reason, you are unable to access Encyclopedia of Social Work by IP address authentication, referring URL access may be possible. Please contact us to inquire about further possibilities for your institution.

b) How do I register a large number of IP addresses?

Contact the office appropriate to your region with the list of IP addresses.

North and South America: oxfordonline@oup.com

Rest of the world: onlinesubscriptions@oup.com

Tip: remember to use the asterisk (*) wildcard character if you are registering an entire class of IP addresses, and condense IP ranges in the following way, e.g. nnn.nnn.1-30.*

c) How do I change my institution's IP addresses?

Contact the office appropriate to your region with the list of IP addresses.

North and South America: oxfordonline@oup.com

Rest of the world: onlinesubscriptions@oup.com

Tip: remember to use the asterisk (*) wildcard character if you are registering an entire class of IP addresses, and condense IP ranges in the following way, e.g. nnn.nnn.1-30.*

 8. Questions about passwords

 a) I've forgotten my site administrator password

Please contact us and specify whether you would like to be reminded of your password, or whether you would like to change it (along with details of what you'd like to change it to) and we will send you the details as soon as possible.

b) Can I distribute my site administrator username and password to allow access for colleagues?

No, this is a restricted ID which should be kept in a safe place for use only by the librarian or site administrator. As access to Encyclopedia of Social Work for institutions is IP authenticated, your colleagues will be able to access the service without a username and password. If any of your colleagues requires a username and password for off-site access to Encyclopedia of Social Work, please contact us.

c) I have forgotten my username and password to access Encyclopedia of Social Work

Only account administrators can reset passwords. Please see your librarian or administrator for help.

 9. Can I see usage statistics for my library/institution?

 Yes, you can. However, usage statistics are only available to account administrators, who will have an Administrator's username and password in order to access these pages. To see your institution's usage statistics, please log in to Encyclopedia of Social Work, then select Subscriber Services from the toolbar, and log in to our Subscriber Services area using your administrator username and password.

 10. How do I use Subscriber Services?

 Subscriber Services are only available to subscribers of Encyclopedia of Social Work who are logged in to the Encyclopedia of Social Work site. Usernames and passwords for Subscriber Services are only available to library administrators. Once you have logged in to the site, just choose the Subscriber Services link from the toolbar on any page. Once on the Subscriber Services page, you will be required to enter your administrator username and password in order to access the following services:

• View subscription information and IP addresses

• View your institutional usage reports

If you are a subscriber and cannot log in to the Encyclopedia of Social Work Subscriber Services site, please contact us.

 11. How do I view or update my institution's subscription record?

 To view or update your subscription information use your administrator username and password to sign into our Account Management System and access your subscription.

Alternatively you can just e-mail the office appropriate to your region giving details of what you would like us to change and we will contact you as soon as we have implemented the changes:

North and South America: oxfordonline@oup.com

Rest of the world: onlinesubscriptions@oup.com

 12. Which browsers will Encyclopedia of Social Work display on correctly?

 Encyclopedia of Social Work is designed to display and function correctly on the following browsers or later:

• Internet Explorer for Windows (version 7 and higher)

• Firefox Mac and Windows (versions 3 and higher)

• Safari Mac and Windows (versions 3 and higher)

• Opera Mac and Windows (versions 9 and higher)

• Google Chrome Mac and Windows

 13. How accessible is Encyclopedia of Social Work and will my screen-reader software work with it?

 Encyclopedia of Social Work has full W3C Priority 1 and 2 compliance, as well as most applicable Priority 3 items. It is one of the most accessible sites of its kind and should work with most popular screen-reading software. We have worked hard to ensure that all users have an equal level of access to the scholarly content in Encyclopedia of Social Work and are happy to answer any questions on this subject as well as receive comments on areas that could be improved.

 14. How are the Encyclopedia of Social Work user statistics reports defined?

 Encyclopedia of Social Work offers COUNTER-compliant statistics (following the Code of Practice for Books and Reference Works, Release 1) with title-by-title usage and offering the following reports:

• BR2: Number of Successful Section Requests by Month and Title

• BR4: Turnaways by Month and Service

• BR6: Total Searches and Sessions by Month and Service

For additional information on COUNTER-compliant reporting, please visit the OUP COUNTER Help File. If you have any additional questions, please contact Customer Support:

North and South America: oxfordonline@oup.com

Rest of the world: onlinesubscriptions@oup.com

 15. Does Encyclopedia of Social Work support meta search software?

 Yes; the site can currently be accessed by meta search software via HTTP request and supports the method="get" using a base URL of: http://www.oxfordre.com/search/query?quickSearchText Followed directly by =x where x is your search term. Separate search terms should be separated with the + sign. For example, searching for collisions and culture would be added to the base URL as: =collisions +culture

16.  What is your policy on third party data mining?

Oxford University Press recognizes the research benefit of Text and Data Mining (TDM) across a variety of research fields. As such, we are happy to accommodate TDM for non-commercial use. Although researchers are not required to request permission for non-commercial text-mining, OUP is happy to offer consultation with a technical project manager to assist in planning your project, including avoidance of any technical safeguards triggers OUP has in place to protect the stability and security of our websites. To request a consultant for your TDM project, please e-mail Data.Mining@oup.com

OUP is also happy to consider any Commercial TDM requests. To request approval for TDM for commercial use, please email Data.Mining@oup.com